Booking without the phone queue

DEMO. A diagnostic centre where appointments and report delivery moved off the front desk phone.

Booking without the phone queue
Client
Shifa Diagnostics
Year
2025
Service line
website-app

The problem

Every test booking went through one phone line, which meant a queue in the morning and missed calls for the rest of the day. Reports were collected in person even when the patient only needed a PDF, so the counter stayed busy with people who did not need to be there.

The approach

Slot-based booking per test with the prep instructions attached, so patients arrive ready. Reports are delivered through a link tied to the booking rather than an account nobody would create. The front desk keeps a view of the day that matches what it used to keep on paper.

The outcome

The morning queue is for tests, not for asking about tests, and collecting a report stops being a trip.

  • Next.js
  • PostgreSQL
  • SMS notifications
  • Role-based access