The where-is-my-order bot

DEMO. An online grocer whose support inbox was mostly one question, answered by an assistant instead of two people.

The where-is-my-order bot
Client
Taja Bazar
Year
2025
Service line
ai-agents-automation

The problem

Most messages to the grocer were the same question: where is my order. Two people answered it all day by looking up an order id and typing the same sentence, which meant the messages that actually needed a human waited behind the ones that did not.

The approach

An assistant on the channels customers already use, wired to the order system so it answers from real status rather than a script. Anything it cannot answer, and anything about a refund, goes to a person with the conversation attached. It never guesses a delivery time it cannot see.

The outcome

Routine status questions resolve without a person, and the queue that reaches the team is the part that needed them.

  • Next.js
  • WhatsApp Business API
  • Order status integration
  • Human handoff